Rather than waiting for a problem to arise, it is our job to prevent problems from occurring in the first place. We are “proactive” as opposed to many other firms who are “reactive.”
Systems Management for IT Computer Services Clients across the United States

We offer our clients two options for Systems Management services designed to optimize uptime and allow our support team to be as responsive as possible. This is one of the reasons clients come to Cal Net for computer services—the service packages we offer allow them to choose according to their needs and budget.

•FullManage- services are proactive systems management practices in which each server, network device and workstation is updated with the necessary service packs and updates to secure the operating and anti-virus/spyware systems. All devices are continuously monitored for health and performance and Bell TCG is alerted when potential issues arise, allowing our engineering team to resolve issues before they cause system outages. We are also notified of systems that fail after-hours, so that we can begin repairs and fix issues before they interfere with the next upcoming work day.

•FullAlert- services is just the monitoring and alerting component of FullManage, and thus does not include any patch management. It is a lower-cost alternative to the FullManage service, and is  available for servers and workstations and any network attached devices. For clients selecting the FullAlert option (rather than FullManage), server updates and patch management is performed manually by our Systems Engineers on an as-needed basis. (Of the two packages, this is the more limited one.) This is a starter package for businesses that want IT service—but prefer to limit both the range of support and the cost.

•FullManage and FullAlert are only available to managed clients as part of a BellManage or CoManage support program, and are billed on a flat, fixed cost per month per device.

At Bell TCG, we know that every business is different. Yet there are some needs that all companies have. In designing these packages, we applied years of experience working with companies of various sizes, resources, and technical requirements. This has resulted in packages that meet the needs of a variety of firms seeking computer network and IT services.